
Support requests resolved automatically
Faster member onboarding
Platforms on one automation layer
AI Rails
IPP Network
We automated member onboarding and support operations across a portfolio of collaborative platforms for freelancers and cooperatives.
Year
2025
Industry
Platform & Marketplace Software
SERVICE USED
AI Workflow Analysis, AI Automation
Challenge
Every new marketplace launch meant hand-built onboarding flows and a support queue answered one message at a time.
(qtf® — the problem)
Operational data was processed with delays, limiting visibility and slowing response to anomalies, which increased risk and reduced stability across energy systems.

Play
Operational Overview
1:42 min overview
(qtf® — solution)
A launch playbook that runs with the platform
IPP Network has spent two decades building collaborative online platforms, marketplaces, and platform cooperatives for freelancers and small businesses from Barcelona and Lisbon.
Every new marketplace previously meant rebuilding onboarding flows and working through a support queue one message at a time. We mapped the shared operating steps across the portfolio and turned them into a reusable automation layer.
Member onboarding now routes people through the right path based on the platform, role, and next action. The system handles routine questions, directs exceptions to the right team, and keeps the launch process moving without manual follow-up.
We also standardized the launch playbook across the portfolio, giving IPP Network one operating model for onboarding, support, and rollout as new collaborative platforms come online.
(qtf® — Technology Stacks)
Cogni
Tenso
MindX
Pulse
GridX
(qtf® — client review)
We have run platforms for twenty years, and onboarding was always the bottleneck. It is the first launch phase that now runs itself.

Jordi Casals
Managing Partner

Support requests resolved automatically
Faster member onboarding
Platforms on one automation layer
AI Rails
IPP Network
We automated member onboarding and support operations across a portfolio of collaborative platforms for freelancers and cooperatives.
Year
2025
Industry
Platform & Marketplace Software
SERVICE USED
AI Workflow Analysis, AI Automation
Challenge
Every new marketplace launch meant hand-built onboarding flows and a support queue answered one message at a time.
(qtf® — the problem)
Operational data was processed with delays, limiting visibility and slowing response to anomalies, which increased risk and reduced stability across energy systems.

Play
Operational Overview
1:42 min overview
(qtf® — solution)
A launch playbook that runs with the platform
IPP Network has spent two decades building collaborative online platforms, marketplaces, and platform cooperatives for freelancers and small businesses from Barcelona and Lisbon.
Every new marketplace previously meant rebuilding onboarding flows and working through a support queue one message at a time. We mapped the shared operating steps across the portfolio and turned them into a reusable automation layer.
Member onboarding now routes people through the right path based on the platform, role, and next action. The system handles routine questions, directs exceptions to the right team, and keeps the launch process moving without manual follow-up.
We also standardized the launch playbook across the portfolio, giving IPP Network one operating model for onboarding, support, and rollout as new collaborative platforms come online.
(qtf® — Technology Stacks)
Cogni
Tenso
MindX
Pulse
GridX
(qtf® — client review)
We have run platforms for twenty years, and onboarding was always the bottleneck. It is the first launch phase that now runs itself.

Jordi Casals
Managing Partner

Support requests resolved automatically
Faster member onboarding
AI Rails
IPP Network
We automated member onboarding and support operations across a portfolio of collaborative platforms for freelancers and cooperatives.
Year
2025
Industry
Platform & Marketplace Software
SERVICE USED
AI Workflow Analysis, AI Automation
Challenge
Every new marketplace launch meant hand-built onboarding flows and a support queue answered one message at a time.
(qtf® — the problem)
Operational data was processed with delays, limiting visibility and slowing response to anomalies, which increased risk and reduced stability across energy systems.

Play
Operational Overview
1:42 min overview
(qtf® — solution)
A launch playbook that runs with the platform
IPP Network has spent two decades building collaborative online platforms, marketplaces, and platform cooperatives for freelancers and small businesses from Barcelona and Lisbon.
Every new marketplace previously meant rebuilding onboarding flows and working through a support queue one message at a time. We mapped the shared operating steps across the portfolio and turned them into a reusable automation layer.
Member onboarding now routes people through the right path based on the platform, role, and next action. The system handles routine questions, directs exceptions to the right team, and keeps the launch process moving without manual follow-up.
We also standardized the launch playbook across the portfolio, giving IPP Network one operating model for onboarding, support, and rollout as new collaborative platforms come online.
(qtf® — Technology Stacks)
Cogni
Tenso
MindX
Pulse
GridX
(qtf® — client review)
We have run platforms for twenty years, and onboarding was always the bottleneck. It is the first launch phase that now runs itself.

Jordi Casals
Managing Partner

Support requests resolved automatically
Faster member onboarding
Platforms on one automation layer
AI Rails
IPP Network
We automated member onboarding and support operations across a portfolio of collaborative platforms for freelancers and cooperatives.
Year
2025
Industry
Platform & Marketplace Software
SERVICE USED
AI Workflow Analysis, AI Automation
Challenge
Every new marketplace launch meant hand-built onboarding flows and a support queue answered one message at a time.
(qtf® — the problem)
Operational data was processed with delays, limiting visibility and slowing response to anomalies, which increased risk and reduced stability across energy systems.

Play
Operational Overview
1:42 min overview
(qtf® — solution)
A launch playbook that runs with the platform
IPP Network has spent two decades building collaborative online platforms, marketplaces, and platform cooperatives for freelancers and small businesses from Barcelona and Lisbon.
Every new marketplace previously meant rebuilding onboarding flows and working through a support queue one message at a time. We mapped the shared operating steps across the portfolio and turned them into a reusable automation layer.
Member onboarding now routes people through the right path based on the platform, role, and next action. The system handles routine questions, directs exceptions to the right team, and keeps the launch process moving without manual follow-up.
We also standardized the launch playbook across the portfolio, giving IPP Network one operating model for onboarding, support, and rollout as new collaborative platforms come online.
(qtf® — Technology Stacks)
Cogni
Tenso
MindX
Pulse
GridX
(qtf® — client review)
We have run platforms for twenty years, and onboarding was always the bottleneck. It is the first launch phase that now runs itself.

Jordi Casals
Managing Partner
(qtf® — 05)
More cases

(qtf® — 15)
OUR PRINCIPLES
Book a
free call
We design AI systems that improve real work —
not just demonstrate technology.
We’ll review your
workflows, identify
where AI can create
impact, and outline
a clear path forward.
We’ll review your workflows, identify AI opportunities, and outline a clear path forward.
We’ll review your workflows, identify where AI can create impact, and outline
a clear path forward.
No preparation needed — we’ll guide the conversation
and focus on what matters.
No preparation needed — we’ll guide the conversation and focus on what matters.




40+ clients
4.9/5
1.5k reviews on Clutch
1.5k reviews




